Vocalcom

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Vocalcom is a solutions and technologies editor for contact centres. The company counts over 200 employees throughout Europe and the US. With a presence in more than 38 countries, 3.000 clients and an income of over 90 million euros (2007) Vocalcom is the top European group and the third leading provider of contact centre solutions in the world[1].

Contents

History

Founded in Paris by Anthony Dinis in 1995[2], Vocalcom is a Société Anonyme with own capital of €3.500.000[3]. It maintains today international subsidiaries in Germany, Belgium, Netherlands, Denmark, Italy, Spain, Morocco, Tunisia, United Arab Emirates, Argentina, Brazil, USA, Mexico and Canada.[4] Vocalcom’s Hermes.Net call center software has received the “Best of Show Award” at Technology Marketing Corporation (TMC)’s Internet Telephony Conference and ITEXPO West 2008.[5][6]

Products and services

The Vocalcom product portfolio list includes the latest[7] Predictive Dialer, Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Hosted Solutions[8], Call Recording, Live Chat, Video Call Applications, Computer Telephony Integration (CTI), Scripting Sreen Pop, VOIP/HMP Engine, Speech Engine, Reporting, Supervision and Email Management. Vocalcom integrates the Asterisk, Natural Language, VoiceVision, HMP, Dialogic and Avaya contact center platforms.

Partners

Vocalcom’s partners are: CFAO[9], Intel, HP, Avaya[10], Dialogic, Microsoft, Accenture, Sema, Altran, Cegos, Sogedes, Unisys, Algorythme, HTSE, Apogee, Applix, Approach, Assyst, Belgacom, Calbrio, Capgemini, Cortel, Coheris, Data Concept Informatique, CX Informatique, FI System, E-SAMA, Newpoint, Futur Telecom, Holy Dis, Philips, Nuance, Natural Vox, People Soft, Siemens, Sinequa, V.I.S, Desol.

References

External Links

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