*[https://hbr.org/2005/03/what-great-managers-do What Great Managers Do], Harvard Business Review, 2005
*[https://hbr.org/2005/03/what-great-managers-do What Great Managers Do], Harvard Business Review, 2005
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== Management quotes ==
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*"Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could." - [[Steve Jobs]]
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"Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example." - Jeffrey Gitomer
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"Good management consists in showing average people how to do the work of superior people." - John D. Rockefeller
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"The first rule of management is delegation. Don't try and do everything yourself because you can't." - Anthea Turner
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“Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.” - Paul Hawken
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"An employee's motivation is a direct result of the sum of interactions with his or her manager." — Bob Nelson
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"The way management treats associates is exactly how the associates will treat the customers." — Sam Walton