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*"The way management treats associates is exactly how the associates will treat the customers." — Sam Walton
*"The way management treats associates is exactly how the associates will treat the customers." — Sam Walton
== Book ==
== Books on management ==
*''[[Winning by Jack Welch with Suzy Welch|Winning]]'' by Jack Welch with Suzy Welch. Harper Business; First Edition (April 1, 2005)
*''[[Winning by Jack Welch with Suzy Welch|Winning]]'' by Jack Welch with Suzy Welch. Harper Business; First Edition (April 1, 2005)