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'''10.''' Responsiveness (timely responses)
'''10.''' Responsiveness (timely responses)
== Conversational skills ==
''See also:'' [[Conversational skills]]
[[Conversational skills]] involve keeping a conversation going and it is something of an art - which many people seem to lack.<ref>[https://www.skillsyouneed.com/ips/conversational-skills.html Conversational Skills]</ref>
== Key principles of conversational skills ==
Key principles of conversation skills include:<ref>[https://www.skillsyouneed.com/ips/conversational-skills.html Conversational Skills]</ref>
'''1.''' Conversation is a two-way street
'''2.''' Be friendly and polite (Build rapport, be nice, avoid contentious conversations on first acquaintance)
'''3.''' Respond to what the other person or persons are saying. See: [[Listening skills]]
'''4.''' Use signaling to help the other person such as open-ended and close-ended questions
'''5.''' Create emotional connections (Relationship building, empathy, sharing appropriate information, etc.)
'''6.''' Be interested and you will be interesting
==See also==
==See also==