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On a less personal note, [[movies]], [[television]] shows, or [[newspapers]] can all give information on values or how to think that is a form of communication to the recipient.
On a less personal note, [[movies]], [[television]] shows, or [[newspapers]] can all give information on values or how to think that is a form of communication to the recipient.
[[Category:Languages]]
== Communication skills ==
[[File:Wikimania 2016 - Board discussions 1 Transparency & Communication 03.jpg|thumbnail|400px|right|According to Genevieve Northup, MBA, SHRM-CP, HCI-SPTD, four main types of communication are: verbal skills, nonverbal skills, written and visual.<ref>[https://www.indeed.com/career-advice/resumes-cover-letters/communication-skills 10 Communication Skills for Your Life and Career Success]</ref>]]
''See also:'' [[Communication skills]] and [[Writing]]
According to Genevieve Northup, MBA, SHRM-CP, HCI-SPTD, four main types of communication are:
*Verbal: Communicating by way of a spoken language
*Nonverbal: Communicating through body language, facial expressions and tone
*Written: Communicating with written language, symbols and numbers. See: [[Writing]]
*Visual: Communication by way of photography, art, drawings, sketches, charts and graphs<ref>[https://www.indeed.com/career-advice/resumes-cover-letters/communication-skills 10 Communication Skills for Your Life and Career Success]</ref>
=== Key communication skills ===
In addition, Genevieve Northup lists these top 10 communication skills:<ref>[https://www.indeed.com/career-advice/resumes-cover-letters/communication-skills 10 Communication Skills for Your Life and Career Success] by Genevieve Northup, MBA, SHRM-CP, HCI-SPTD</ref>
'''1.''' [[Listening skills|Active listening]]
'''2.''' Using the right communication method (pros and cons to using emails, letters, phone calls, in-person meetings or instant messages)
'''3.''' Friendliness. See also: [[Agreeableness]]
'''4.''' Confidence
'''5.''' Sharing feedback (For example, feedback such as: sharing specific examples related to the issue; consequences of the issue; asking relevant/insightful questions to formulate solutions to the various issues; and give/accept constructive feedback)
'''6.''' Volume and tone
'''7.''' Empathy
'''8.''' Respect
'''9.''' Nonverbal cues
'''10.''' Responsiveness (timely responses)
== Conversational skills ==
[[File:Dale Carnegie.jpg|thumbnail|right|175px|[[Dale Carnegie]] authored the best-selling book ''[[How to Win Friends and Influence People]]''. The book recommended showing a genuine interest in other people. ]]
''See also:'' [[Conversational skills]]
[[Conversational skills]] involve keeping a conversation going and it is something of an art - which many people seem to lack.<ref>[https://www.skillsyouneed.com/ips/conversational-skills.html Conversational Skills]</ref>
=== Key principles of conversational skills ===
Key principles of conversation skills include:<ref>[https://www.skillsyouneed.com/ips/conversational-skills.html Conversational Skills]</ref>
'''1.''' Conversation is a two-way street
'''2.''' Be friendly and polite (Build rapport, be nice, avoid contentious conversations on first acquaintance)
'''3.''' Respond to what the other person or persons are saying. See: [[Listening skills]]
'''4.''' Use signaling to help the other person such as open-ended and close-ended questions
'''5.''' Create emotional connections (Relationship building, empathy, sharing appropriate information, etc.)
'''6.''' Be interested and you will be interesting
== Books ==
*''The 16 Undeniable Laws of Communication: Apply Them and Make the Most of Your Message'' by John Maxwell, Maxwell Leadership (March 28, 2023)
*''Crucial Conversations: Tools for Talking When Stakes are High'' by Joseph Grenny, Kerry Patterson, Ron McMillan, and Al Switzler, McGraw Hill; 3rd edition (November 23, 2021)
*''Difficult Conversations: How to Discuss What Matters Most'' by Douglas Stone, Bruce Patton, and Sheila Heen, Penguin Books; Anniversary,Updated edition (November 2, 2010)
*''[[How to Win Friends and Influence People]]: Updated For the Next Generation of Leaders'' by [[Dale Carnegie]], Simon & Schuster; Updated edition (May 17, 2022)
*''You Are the Message: Getting What You Want by Being Who You Are'' by Roger Ailes and Jon Kraushar. Currency; Reissue edition (December 1, 1995)
==See also==
* [[Cellular phone]]s
* [[Radio]]: [[Radio communication technologies]] and [[Amateur radio]]
== External links ==
*[https://www.youtube.com/watch?v=oIiv_335yus&list=PLbjmSS6LZDGq9aSWpaQz6IEHG_qaVJbTR Speaking skills - video playlist], video playlist
== References ==
{{reflist}}
[[Category:Linguistics]]
[[Category:Communication]]