Changes

'''Vocalcom ''' is a solutions and technologies editor for contact centres. The company counts over 200 employees throughout Europe and the US. With a presence in more than 38 countries, 3.000 clients and an income of over 90 million euros (2007) Vocalcom is the top European group and the third leading provider of contact centre solutions in the world<ref>[http://www.inigoflores.es/experience/current.htm Marketing Director at Infinity, a Vocalcom company]</ref>.    

'''Vocalcom ''' is a solutions and technologies editor for contact centres. The company counts over 200 employees throughout Europe and the US. With a presence in more than 38 countries, 3.000 clients and an income of over 90 million euros (2007) Vocalcom is the top European group and the third leading provider of contact centre solutions in the world.<ref>[http://www.inigoflores.es/experience/current.htm Marketing Director at Infinity, a Vocalcom company]</ref>   

==History==

==History==

Founded in [[Paris]] by Anthony Dinis in 1995<ref>[http://www.phonethik.com/article.php3?id_article=124 Vocalcom : naissance d’un empire?]</ref>, Vocalcom is a Société Anonyme with own capital of €3.500.000<ref>[http://vocalcom.ae/doc/Vocalcom_Company_History.pdf Vocalcom history]</ref>. It maintains today international subsidiaries in [[Germany]], [[Belgium]], [[Netherlands]], [[Denmark]], [[Italy]], [[Spain]], [[Morocco]], [[Tunisia]], [[United Arab Emirates]], [[Argentina]], [[Brazil]], [[USA]], [[Mexico]] and [[Canada]].<ref>[http://www.inigoflores.es/experience/current.htm Marketing Director at Infinity, a Vocalcom company]</ref> Vocalcom’s Hermes.Net call center software has received the “Best of Show Award” at Technology Marketing Corporation (TMC)’s Internet Telephony Conference and ITEXPO West 2008.<ref>[http://www.contactcenterworld.com/view/contact-center-news/VOCALCOM-Awarded--Best-Of-Show--At-ITEXPO-West-2008.asp VOCALCOM Awarded “Best Of Show” At ITEXPO West 2008]</ref><ref>[http://blog.tmcnet.com/blog/tom-keating/voip/itexpo-west-2008-best-of-show-winners.asp/ITEXPO West 2008 Best of Show Winners]</ref>

Founded in [[Paris]] by Anthony Dinis in 1995,<ref>[http://www.phonethik.com/article.php3?id_article=124 Vocalcom : naissance d’un empire?]</ref> Vocalcom is a Société Anonyme with own capital of €3.500.000.<ref>[http://vocalcom.ae/doc/Vocalcom_Company_History.pdf Vocalcom history]</ref> It maintains today international subsidiaries in [[Germany]], [[Belgium]], [[Netherlands]], [[Denmark]], [[Italy]], [[Spain]], [[Morocco]], [[Tunisia]], [[United Arab Emirates]], [[Argentina]], [[Brazil]], [[USA]], [[Mexico]] and [[Canada]].<ref>[http://www.inigoflores.es/experience/current.htm Marketing Director at Infinity, a Vocalcom company]</ref> Vocalcom’s Hermes.Net call center software has received the “Best of Show Award” at Technology Marketing Corporation (TMC)’s Internet Telephony Conference and ITEXPO West 2008.<ref>[http://www.contactcenterworld.com/view/contact-center-news/VOCALCOM-Awarded--Best-Of-Show--At-ITEXPO-West-2008.asp VOCALCOM Awarded “Best Of Show” At ITEXPO West 2008]</ref><ref>[http://blog.tmcnet.com/blog/tom-keating/voip/itexpo-west-2008-best-of-show-winners.asp/ITEXPO West 2008 Best of Show Winners]</ref>

==Products and services==

==Products and services==

The Vocalcom product portfolio list includes the latest<ref>[http://findarticles.com/p/articles/mi_qa3973/is_200011/ai_n8921218/pg_1?tag=artBody;col1 Hermes Pro Interactive Suite: Vocalcom]</ref> Predictive Dialer, Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Hosted Solutions<ref>[http://www.telecompaper.com/news/article.aspx?id=210167 Vocalcom, Zesko launch virtual call centre service]</ref>, Call Recording, Live Chat, Video Call Applications, Computer Telephony Integration (CTI), Scripting Sreen Pop, VOIP/HMP Engine, Speech Engine, Reporting, Supervision and Email Management.  

The Vocalcom product portfolio list includes the latest<ref>[http://findarticles.com/p/articles/mi_qa3973/is_200011/ai_n8921218/pg_1?tag=artBody;col1 Hermes Pro Interactive Suite: Vocalcom]</ref> Predictive Dialer, Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Hosted Solutions,<ref>[http://www.telecompaper.com/news/article.aspx?id=210167 Vocalcom, Zesko launch virtual call centre service]</ref> Call Recording, Live Chat, Video Call Applications, Computer Telephony Integration (CTI), Scripting Sreen Pop, VOIP/HMP Engine, Speech Engine, Reporting, Supervision and Email Management.  

Vocalcom integrates the Asterisk, Natural Language, VoiceVision, HMP, Dialogic and Avaya contact center platforms.

Vocalcom integrates the Asterisk, Natural Language, VoiceVision, HMP, Dialogic and Avaya contact center platforms.

==Partners==

==Partners==

Vocalcom’s partners are: CFAO<ref>[http://www.dtd-cfao.co.tz/technologies/actu_visu.php?id_actu=130&id_rub1=33&id_rub2=123&col=33&col2=123&langused=uk Vocalcom and CFAO Technologies organise the first Call Center Day...]</ref>, [[Intel]], HP, Avaya<ref>[http://demo.contactcenterworld.com/view/contact-center-news/VOCALCOM-Appointed-AVAYA-Silver-Business-Partner.asp?archive=1VOCALCOM Appointed AVAYA Silver Business Partner]</ref>, Dialogic, [[Microsoft]], Accenture, Sema, Altran, Cegos, Sogedes, Unisys, Algorythme, HTSE, Apogee, Applix, Approach, Assyst, Belgacom, Calbrio, Capgemini, Cortel, Coheris, Data Concept Informatique, CX Informatique, FI System, E-SAMA, Newpoint, Futur Telecom, Holy Dis, Philips, Nuance, Natural Vox, People Soft, [[Siemens]], Sinequa, V.I.S, Desol.

Vocalcom’s partners are: CFAO,<ref>[http://www.dtd-cfao.co.tz/technologies/actu_visu.php?id_actu=130&id_rub1=33&id_rub2=123&col=33&col2=123&langused=uk Vocalcom and CFAO Technologies organise the first Call Center Day...]</ref> [[Intel]], HP, Avaya,<ref>[http://demo.contactcenterworld.com/view/contact-center-news/VOCALCOM-Appointed-AVAYA-Silver-Business-Partner.asp?archive=1VOCALCOM Appointed AVAYA Silver Business Partner]</ref> Dialogic, [[Microsoft]], Accenture, Sema, Altran, Cegos, Sogedes, Unisys, Algorythme, HTSE, Apogee, Applix, Approach, Assyst, Belgacom, Calbrio, Capgemini, Cortel, Coheris, Data Concept Informatique, CX Informatique, FI System, E-SAMA, Newpoint, Futur Telecom, Holy Dis, Philips, Nuance, Natural Vox, People Soft, [[Siemens]], Sinequa, V.I.S, Desol.

== References ==

== References ==

{{reflist}}

{{reflist}}

==External Links==

==External links==

* [http://www.vocalcom.fr Vocalcom France]

* [http://www.vocalcom.fr Vocalcom France]

* [http://www.vocalcom.be Vocalcom Belgium]

* [http://www.vocalcom.be Vocalcom Belgium]

* [http://www.vocalcom.de Vocalcom Germany]

* [http://www.vocalcom.de Vocalcom Germany]

* [http://www.tmcnet.com TMCnet]

* [http://www.tmcnet.com TMCnet]

[[Category: Telecommunications]]

[[Category:Telecommunications]]