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==Publications==
==Publications==
* "When a Trial Threatens to Merge Small Universities: The Role of Litigation Public Relations in a Federal Desegregation Case" ''Innovative Higher Education'', Vol. 22, No. 2.<ref>{{cite web|url=http://academic.research.microsoft.com/Publication/48677026/when-a-trial-threatens-to-merge-small-universities-the-role-of-litigation-public-relations-in-a|title=When a Trial Threatens to Merge Small Universities: The Role of Litigation Public Relations in a Federal Desegregation Case (1997)|publisher=academic.research.microsoft.com|accessdate=May 17, 2014}}</ref>
* "When a Trial Threatens to Merge Small Universities: The Role of Litigation Public Relations in a Federal Desegregation Case" ''Innovative Higher Education'', Vol. 22, No. 2.<ref>"When a Trial Threatens to Merge Small Universities: The Role of Litigation Public Relations in a Federal Desegregation Case (1997), academic.research.microsoft.com, accessed May 17, 2014; no longer available on-line.</ref>
*"Journal of Customer Service in Marketing and Management", ''Journal: Public Relations Review'', Vol. 22, No. 3, pp. 315–316, 1996.<ref>{{cite web|url=http://academic.research.microsoft.com/Publication/41198061/journal-of-customer-service-in-marketing-and-management|title=Journal of Customer Service in Marketing and Management|publisher=academic.research.microsoft.com|accessdate=May 17, 2014}}</ref>
*"Journal of Customer Service in Marketing and Management", ''Journal: Public Relations Review'', Vol. 22, No. 3, pp. 315–316, 1996.<ref>{{cite web|url=http://academic.research.microsoft.com/Publication/41198061/journal-of-customer-service-in-marketing-and-management|title=Journal of Customer Service in Marketing and Management|publisher=academic.research.microsoft.com|accessdate=May 17, 2014}}</ref>