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→Negotiation skills
'''10.''' Responsiveness (timely responses)
'''10.''' Responsiveness (timely responses)
== Persuasion skills ==
''See also:'' [[Persuasion]]
[[Persuasion]] involves influencing a person's beliefs, [[attitude]]s, intentions, [[motivation]]s, or behaviours.<ref>Gass, Robert H. Seiter, John S. (2010). Persuasion, social influence, and compliance gaining (4th ed.). Boston: Allyn & Bacon. p. 33. ISBN 978-0-205-69818-9.</ref>
== Negotiation skills ==
== Negotiation skills ==