| − | Credibility-enhancing actions include: Showing you care about the other person and have their best interests at heart. [http://changingminds.org/explanations/theories/credibility.htm] | + | Credibility-enhancing actions include: Showing you care about the other person and have their best interests at heart.<ref>[http://changingminds.org/explanations/theories/credibility.htm Credibility]<ref> |