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'''10.''' Responsiveness (timely responses)
'''10.''' Responsiveness (timely responses)
Videos:
Communication skills:
*[https://www.youtube.com/playlist?list=PLbjmSS6LZDGp3G1lnuRoTA9JMLOpAuhGN Effective communication skills - video playlist], video playlist
*[https://www.youtube.com/playlist?list=PLiObSxAItudLl5_Wf8qW_zlw071C2QaVS Effective communication skills - video playlist], video playlist by the communication coach Alexander Lyon
== Persuasion skills ==
== Persuasion skills ==