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| | <blockquote> | | <blockquote> |
| − | Credibility-enhancing actions include: Showing you care about the other person and have their best interests at heart. [http://changingminds.org/explanations/theories/credibility.htm] | + | (Credibility-enhancing actions include: Showing you care about the other person and have their best interests at heart.) [http://changingminds.org/explanations/theories/credibility.htm] |
| | </blockquote> | | </blockquote> |
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| | <blockquote> | | <blockquote> |
| − | Language that reduces credibility includes: Totally and absolutely excessive exaggeration. [[Ibidem]] | + | (Language that reduces credibility includes: Totally and absolutely excessive exaggeration.) [[Ibidem]] |
| | </blockquote> | | </blockquote> |
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