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, 02:25, September 6, 2011
Deming called pride in workmanship, a "birthright" of workers. He rejected the old Marxist notion that work is alienating and should be perceived as a sacrifice. Deming claimed that it is the sense of having helped other people that is the single most important motivator in the workplace. [http://www.endsoftheearth.com/Deming14Pts.htm]