Changes

Experticity is the only retail-specific solution that engages shoppers at the point of service, delivering live two-way [[video]] interactions between [[consumers]] and expert sales agents who can be served up from any remote location. Through a broadband connection transmitting data and voice, the customer and ''Live Video Expert'' can see and hear each other. In addition to helping customers and taking orders, video agents can also suggest accessories or sale items that customers might want to purchase, or show and print them a in-store map if the customer desires.<ref>Liz Parks. [http://www.stores.org/Current_Issue/2007/10/Edit10.asp Video kiosks link shoppers to off-site customer service agents], ''STORES Magazine'', October 2007.</ref> The technology solution also enables the expert assistant to check whether items are on the floor, if they may be in the back room, at a nearby store, or if an item is out-of-stock they can special-order items.<ref>Evan Schuman. [http://www.storefrontbacktalk.com/securityfraud/staples-trial-2-way-live-video-kiosk-that-controls-payment-scanners/ Staples Trial: 2-Way Live Video Kiosk That Controls Payment, Scanners], ''StorefrontBacktalk'', July 18, 2008.</ref>

Experticity is the only retail-specific solution that engages shoppers at the point of service, delivering live two-way [[video]] interactions between [[consumers]] and expert sales agents who can be served up from any remote location. Through a broadband connection transmitting data and voice, the customer and ''Live Video Expert'' can see and hear each other. In addition to helping customers and taking orders, video agents can also suggest accessories or sale items that customers might want to purchase, or show and print them a in-store map if the customer desires.<ref>Liz Parks. [http://www.stores.org/Current_Issue/2007/10/Edit10.asp Video kiosks link shoppers to off-site customer service agents], ''STORES Magazine'', October 2007.</ref> The technology solution also enables the expert assistant to check whether items are on the floor, if they may be in the back room, at a nearby store, or if an item is out-of-stock they can special-order items.<ref>Evan Schuman. [http://www.storefrontbacktalk.com/securityfraud/staples-trial-2-way-live-video-kiosk-that-controls-payment-scanners/ Staples Trial: 2-Way Live Video Kiosk That Controls Payment, Scanners], ''StorefrontBacktalk'', July 18, 2008.</ref>

Remote expert service agents are supplied by the retailer, consumer goods manufacturer or a third party, and can be accessed by the consumer according to [[language]] and [[skill]], giving retailers a new vehicle for ensuring customers receive face-to-face service when and where they need it. This self-service support technology was also designed to allow retailers to improve staffing efficiencies by optimizing store associates between peak and slow hours.<ref>[http://www.selfservice.org/article_3468_23.php Experticity to offer live customer support with NCR EasyPoint kiosks], selfservice.org, January 8, 2008.</ref><ref>[http://www.digitalsignagetoday.com/article.php?id=17975&na=1 Interactive displays alleviate labor shortage], DigitalSignageToday.com, June, 21, 2007.</ref>

Remote expert service agents are supplied by the retailer, consumer goods manufacturer or a third party, and can be accessed by the consumer according to [[language]] and [[skill]], giving retailers a new vehicle for ensuring customers receive face-to-face service when and where they need it. This self-service support technology was also designed to allow retailers to improve staffing efficiencies by optimizing store associates between peak and slow hours.<ref>[http://www.selfservice.org/article_3468_23.php Experticity to offer live customer support with NCR EasyPoint kiosks], selfservice.org, January 8, 2008.</ref><ref>[http://www.digitalsignagetoday.com/article.php?id=17975&na=1 Interactive displays alleviate labor shortage], DigitalSignageToday.com, June 21, 2007.</ref>

==Awards==

==Awards==

* [http://experticity.com/technology.html Technology overview], map and info

* [http://experticity.com/technology.html Technology overview], map and info

[[Category: Technology]]

[[Category:Technology]]

[[Category: Companies]]

[[Category:Companies]]

[[Category: Software]]

[[Category:Software]]