Changes

While the written word primarily appeals to [[reason]] and [[logic]], speaking in addition to it also arouses emotions, motivates and persuades.<ref>{{cite web |title=Interpersonal Communication Skills |publisher=Legacee Corporate Services |url=https://www.legacee.com/communication-skills/interpersonal/#.WR1Bce8vUbc |accessdate=30 Jun 2018 }}</ref> In this respect, the '''assertive behavior''' is a prosocial behavior that is clear, direct, it does all its best in order to express person's own point of view in a way comprehendible to others. Since it aims to win respect for person's own interests, it also respects interests of others. In a dispute, persons behaving assertively are able to clearly and precisely express what they are after, how they perceive the situation, what they think of it and how it affects them. Unlike [[disturbed character]]s, assertive people grant others opportunity for their expression, challenge and defense; and they are able to respond to sound [[argument]]s and [[evidence]] with correcting and changing their own views and attitudes.<ref name="Ethics2005"/> An expression of basic emotional intelligence is assertive, not belligerent or passive. For example, when voicing a constructive complaint, the emphasis should be placed on ''action'' or ''deeds'', void of destructive critique and [[personal attack]] that would leave the person on the receiving end feeling ashamed, disliked, blamed and defective; and likely responding defensively rather than with steps that could improve the things.<ref name="EmoInt">{{cite book |title=Emotional Intelligence: Why it can matter more than IQ |author=Daniel Goleman |publisher=Bantam Books |year=1996 |pages=154 |isbn=978-05538-40070 |url=http://books.google.no/books?id=OgXxhmGiRB0C |quote=Note: URL is for a later edition}}</ref>

While the written word primarily appeals to [[reason]] and [[logic]], speaking in addition to it also arouses emotions, motivates and persuades.<ref>{{cite web |title=Interpersonal Communication Skills |publisher=Legacee Corporate Services |url=https://www.legacee.com/communication-skills/interpersonal/#.WR1Bce8vUbc |accessdate=30 Jun 2018 }}</ref> In this respect, the '''assertive behavior''' is a prosocial behavior that is clear, direct, it does all its best in order to express person's own point of view in a way comprehendible to others. Since it aims to win respect for person's own interests, it also respects interests of others. In a dispute, persons behaving assertively are able to clearly and precisely express what they are after, how they perceive the situation, what they think of it and how it affects them. Unlike [[disturbed character]]s, assertive people grant others opportunity for their expression, challenge and defense; and they are able to respond to sound [[argument]]s and [[evidence]] with correcting and changing their own views and attitudes.<ref name="Ethics2005"/> An expression of basic emotional intelligence is assertive, not belligerent or passive. For example, when voicing a constructive complaint, the emphasis should be placed on ''action'' or ''deeds'', void of destructive critique and [[personal attack]] that would leave the person on the receiving end feeling ashamed, disliked, blamed and defective; and likely responding defensively rather than with steps that could improve the things.<ref name="EmoInt">{{cite book |title=Emotional Intelligence: Why it can matter more than IQ |author=Daniel Goleman |publisher=Bantam Books |year=1996 |pages=154 |isbn=978-05538-40070 |url=http://books.google.no/books?id=OgXxhmGiRB0C |quote=Note: URL is for a later edition}}</ref>

== References ==

== References ==