Irenaeus, Siteadmin, Check users, oversight, Administrators
351,420
edits
Changes
Jump to navigation
Jump to search
Line 12:
Line 12: − +
→Key principles of conversational skills
'''3.''' Respond to what the other person or persons are saying. See: [[Listening skills]]
'''3.''' Respond to what the other person or persons are saying. See: [[Listening skills]]
'''4.''' Use signaling to help the other person such as open-ended and close-ended questions
'''4.''' Use signaling to help the other person such as open-ended and close-ended questions (‘Signals’ show the other person that it is their turn to talk).
'''5.''' Create emotional connections (Relationship building, empathy, sharing appropriate information, etc.)
'''5.''' Create emotional connections (Relationship building, empathy, sharing appropriate information, etc.)