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→Key principles of conversational skills
'''1.''' Conversation is a two-way street
'''1.''' Conversation is a two-way street
'''2.''' Be friendly and polite (Build rapport, be nice, avoid contentious conversations on first acquaintance). See also: [https://www.mindtools.com/a9f9kqi/building-rapport Building Rapport], Mindtool.com
'''2.''' Be friendly and polite (Build rapport, be nice, avoid contentious conversations on first acquaintance). See also: [https://www.mindtools.com/a9f9kqi/building-rapport Building Rapport], Mindtools.com
'''3.''' Respond to what the other person or persons are saying. See: [[Listening skills]]
'''3.''' Respond to what the other person or persons are saying. See: [[Listening skills]]