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Line 9: − [[File:Listening skills.png|thumbnail|right|400px|[[Listening skills|Listening]] is "the ability to accurately receive and interpret messages in the [[communication]] process."<ref>[https://www.skillsyouneed.com/ips/listening-skills.html Listening skills]</ref>]]+
→Key principles of conversational skills
'''2.''' Be friendly and polite (Build rapport, be nice, avoid contentious conversations on first acquaintance). See also: [https://www.mindtools.com/a9f9kqi/building-rapport Building Rapport], Mindtools.com
'''2.''' Be friendly and polite (Build rapport, be nice, avoid contentious conversations on first acquaintance). See also: [https://www.mindtools.com/a9f9kqi/building-rapport Building Rapport], Mindtools.com
'''3.''' Respond to what the other person or persons are saying. See: [[Listening skills]]
'''3.''' Respond to what the other person or persons are saying. See: [[Listening skills]]