Emotional intelligence

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The five components of emotional intelligence are: self-awareness, self-regulation, motivation, empathy, and social skills.[1]

Emotional intelligence (EI) "refers to the ability to perceive, control and evaluate emotions."[2]

The five components of emotional intelligence are: self-awareness, self-regulation, motivation, empathy, and social skills.[3]

Many businesses offer their employees seminars or courses on emotional intelligence in order to boost their employees effectively and to create more harmony in the workplace.

Raising emotional intelligence is a big part of character education, something liberals have sought to replace.

Developing greater emotional intelligence

A Venn diagram showing the relationship between self-concept, self-efficacy, and self-esteem.

See also: Self-awareness and Self-regulation and Self-control and Listening skills and Empathy and Interpersonal skills and Social intelligence and Mindfulness (Psychology) and Stress management and Peak performance and Sport psychology and Metacognition and Positive thinking and Optimism and Self-talk and Hope and Rational thinking and Critical thinking

"To increase emotional intelligence, focus on developing self-awareness by recognizing your own emotions, practicing active listening to understand others' feelings, cultivating empathy, managing your emotions through techniques like deep breathing, and seeking feedback on your emotional responses to situations; essentially, becoming more mindful of your own emotions and how they impact your interactions with others."[4]

A study of information technology (IT) professionals found that with only two days of training, emotional intelligence scores increased by 7%.[5]

Source: How to increase emotional intelligence

Articles:

Videos:

Benefits of Emotional Intelligence

There are many advantages of having high emotional intelligence, such as self-awareness, empathy and social skills, it also makes people better leaders, and increases their emotional maturity. [6][7] It also boosts productivity, compassion, leadership skills and builds better relationships. [8]

Benefits of emotional intelligence

Emotional intelligence and achievement

The Apollo 11 mission was a NASA project to land a man on the moon.

Video: Charles A. Garfield and Peak Performance (1985) by Charles A. Garfield (Related to insights gathered from the Apollo 11 mission)

See also: Emotional intelligence and achievement and Achievement and Achievement orientation and Self-regulation and Emotion and Empathy and Social intelligence and Interpersonal skills and Peak performance and Mental toughness and Psychological resilience and Antifragility and Comfort zone and Growth mindset and Motivation and Self-motivation and Decision making

"Research indicates a strong positive correlation between emotional intelligence (EI) and achievement, suggesting that individuals with high EI tend to perform better academically and professionally due to their ability to manage their emotions, understand others, and navigate challenging situations effectively, leading to increased motivation, resilience, and better decision-making skills."[9]

As far as emotional intelligence and sales performance, according to HR.com: "Hay Group states one study of 44 Fortune 500 companies found that salespeople with high EQ produced twice the revenue of those with average or below average scores. In another study, technical programmers demonstrating the top 10 percent of emotional intelligence competency were developing software three times faster than those with lower competency."[10] See: Emotional intelligence and achievement

Source: Emotional intelligence and achievement

Articles:

Journal articles:

Emotional intelligence and higher work productivity

According to Forbes magazine: "On top of being better team players, emotionally intelligent people tend to perform better. Bradberry discussed how 90% of top performers score highly for emotional intelligence. A study conducted at a Motorola manufacturing site found that employees were 93% more productive after undergoing stress management and EQ training. So why do emotionally intelligent employees perform better? There are several reasons."[11]

According to the article 47 Emotional Intelligence Statistics & Facts:

“ Many smart individuals are often linked with having a high IQ.

However, according to emotional intelligence statistics, those who thrive and succeed typically possess more intelligence (EQ) than raw intellectual abilities.

  • Individuals with high EQ scores tend to outperform those with IQs in 70% of cases due to their better grasp of emotions and adeptness in managing them
  • 95% believe they are self-aware, but according to tests, only 15% of individuals are genuinely aware of themselves
  • 58% of the variation in job success is attributed to emotional intelligence.
  • In the workplace, emotional intelligence is a factor that predicts the success of 90% of high performers
  • Most workers have a 99% probability of dealing with at least one person who is not self-aware
  • Globally one third (36%) of individuals demonstrate emotional intelligence.
  • Contrary to belief that Intelligence Quotient (IQ) alone determines success, social and emotional intelligence are revealed as factors accounting for up to 80% of overall success
  • Emotional intelligence plays a role in both professional accomplishments attributing more than half (60%) towards individuals achievements.
  • Most individuals believe they possess self awareness. Only a small percentage, 10-15% truly exhibit this trait.
  • People with higher emotional intelligence (EQ) scores earn an average of over $29,000 more annually compared to those with lower EQ. Having emotional intelligence is associated with career advancement and increased productivity. It’s not surprising that individuals with EQ tend to have higher incomes than those with lower EQ levels. However there’s no need to worry much because as you grow older your emotional intelligence tends to improve and you can work on enhancing it over time.
  • For every point increase in your EQ score you can expect $1,300 in your earnings. While IQ scores may reflect a person’s job related skills and abilities, having a high EQ score seems to be a predictor of success. Nevertheless improving your intelligence also comes with benefits.
  • Leaders who have empathy outperform their counterparts by 40%[12]
 ”

HubSpot.com reports concerning salespersons and their moods:

“ Long hours, aggressive targets, difficult prospects. For many salespeople, it's all in a day's work. But it's also a recipe for stress, frustration, and low morale — which, when left unchecked, can quickly affect sales performance...
  • Sales teams with high morale were found 21% more profitable and 17% more productive.
  • Highly engaged salespeople achieve a 20% increase in sales.
  • Emotional intelligence is responsible for 58% of professional success.
  • Salespeople with high EQ bring 2x more revenue than those with low to average emotional intelligence.
  • 80% of customers say the experience a company provides is as important as its products and services.
  • 75% of long-term job success depends on people skills, while only 25% on technical knowledge.
  • 64% percent of customers say providing an excellent experience strengthens their loyalty.
  • 61% of buyers have a positive sales experience when the sales rep isn't pushy or aggressive.
  • Customers are most motivated to make purchases when they see the sales rep as a trusted adviser who boosts their confidence...

Sales is a tough grind. It involves long hours, constant rejection, and an "always-on" attitude — and keeping that pace is stressful. It's no surprise that 67% of salespeople feel close to a burnout.[13]

”

Cugelman Emotion Map

Videos:

Cicumplex model of emotion

See also: Circumplex model of emotion

The circumplex model of emotion is "a psychological model that represents emotions as points on a two-dimensional circular graph, with the primary axes being "valence" (positive to negative) and "arousal" (low to high), meaning emotions can be plotted based on how pleasant or unpleasant they are and how intense they are; essentially describing the emotional state through these two key dimensions."[14]

The Circumplex model of emotion has two axes: Valence and Arousal

Plutchik’s Wheel of Emotions

"Emotions can be complex, scary and overwhelming. How can we make sense of them, navigate them more effectively, and not feel overwhelmed by them? Plutchik’s Wheel of Emotions, or Feelings Wheel, is a valuable resource to make sense of feelings and grow your emotional literacy, one of the foundations of practicing emotional intelligence."[15]

Article:

Video:

Plutchik’s Wheel of Emotions and its 8 primary emotions

According to James Madison University: "There are 8 primary emotions. You are born with these emotions wired into your brain. That wiring causes your body to react in certain ways and for you to have certain urges when the emotion arises."[16] See: List of primary emotions and List of primary emotions at James Madison University.

Plutchik’s Wheel of Emotions
A graph showing the primary, secondary, and tertiary dyads on the Plutchik wheel of emotions.

Low emotional intelligence: Signs, problems and solving problems associated with low emotional individuals

Signs of low emotional intelligence:

Problems with Low Emotional Intelligence

One problem with low emotional intelligence is that people cannot handle hard truths in life, and thus safe spaces are being commonly made because of this. Other issues include blaming others, lack of empathy, not being able to understand how others feel, and many more. [17] However, one of the biggest problems with low emotional intelligence is that it links to criminal behavior, as studies have shown that convicted offenders have lower emotional intelligence than most people.[18]

Dealing with people with low emotional intelligence

Emotional bias

See also: Emotional bias

An emotional bias is a bias which stems from impulse or intuition (Emotional biases tend to result from reasoning influenced by feelings).[19] Emotional biases are harder to control for many people because they are based on feelings, which can be difficult to change for some individuals.[20]

In investing, common emotional biases are "loss aversion, overconfidence, self-control (People fail to act in pursuit of their long-term, overarching goals because of a lack of self-discipline), status quo, endowment effect, and regret aversion. Understanding and detecting biases is the first step in overcoming the effect of biases on financial decisions."[21]

List of emotional biases

Emotional Maturity

Emotionally mature people seek to fix the problem or behavior rather than blame someone else for their problems. [22] This involves putting how others feel before oneself this develops character and builds personal growth. [23] It also involves being flexibility such as being able to see every situation as unique, and a way to adapt to it. [24]

Journaling and increasing emotional intelligence

See also: Diary

Journaling can increase one's emotional intelligence. The University of St. Augustine for Health Sciences notes: "Journaling can help you make sense of how you’re feeling about a certain person or situation that is troubling or inspiring you. It can also help you understand your triggers. The process of writing down your thoughts as honestly and with as little judgment as possible allows for self-discovery. When you get to know yourself better, you develop a deeper understanding of your reactions, strengths, and weaknesses, as well as what environments help you thrive."[25]

Liberal Response

Despite being a conservative trait the term and promotion for it is unfortunately exploited to promote left-wing causes and often used for emotional manipulation of children in the school systems because of Daniel Goleman's book "Emotional Intelligence", promoting concepts such as reducing core subjects as a social element to homosexual acceptance in schools and even banning corporal punishment.[26]

Atheism and emotional problems

See also: Atheism and emotional problems

Research indicates that religiosity is positively associated with ability in emotional intelligence.[27][28][29] For more information, please see: Atheism and emotional problems

See also

External links

Business-oriented material on emotional intelligence:

Videos:

Emotional intelligence - video playlist, Video playlist

Notes

  1. ↑ Domains of Emotional Intelligence, MBA Knowledge Base
  2. ↑ Emotional intelligence
  3. ↑ Domains of Emotional Intelligence, MBA Knowledge Base
  4. ↑
  5. ↑ White paper - Emotional intelligence
  6. ↑ The Benefits of Emotional Intelligence
  7. ↑ 5 benefits of Emotional intelligence
  8. ↑ 10 Advantages that Result from Increasing Your Emotional Intelligence
  9. ↑
  10. ↑ The Importance of Emotional Intelligence in the Workplace: Why It Matters More than Personality., HR.com
  11. ↑ [The Importance Of Emotional Intelligence At Work], Forbes, 2023
  12. ↑ 47 Emotional Intelligence Statistics & Facts
  13. ↑ 9 Stats That Prove Your Mood Can Impact Sales Performance, Hubspot.com
  14. ↑
  15. ↑ Plutchik’s Wheel of Emotions: Exploring the Emotion Wheel
  16. ↑ About emotions, James Madison University
  17. ↑ 9 Signs of Low Emotional Intelligence
  18. ↑ The relation between emotional intelligence and criminal behavior: A study among convicted criminals
  19. ↑ The Behavioral Biases of Individuals, CFA Institute
  20. ↑ The Behavioral Biases of Individuals, CFA Institute
  21. ↑ The Behavioral Biases of Individuals, CFA Institute
  22. ↑ Why Emotional Maturity and Emotional Intelligence Are Important for Healthy Relationships
  23. ↑ I Learned More at McDonald's Than at College at Prager University
  24. ↑ 12 signs of emotional maturity
  25. ↑ 10 Ways Journaling Benefits Students, University of St. Augustine for Health Sciences
  26. ↑ https://usasurvival.org/home/docs/grabar_reprt.pdf
  27. ↑ Divine Emotions: On the Link Between Emotional Intelligence and Religious Belief, Journal of Religion and Health, December 2017, Volume 56, Issue 6, pp 1998–2009
  28. ↑ THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE WITH RELIGIOUS COPING AND GENERAL HEALTH OF STUDENTS by Masoumeh Bagheri Nesami, Amir Hossein Goudarzian, Houman Zarei, Pedram Esameili, Milad Dehghan Pour, and Hesam Mirani, Materia Sociomedica. 2015 Dec; 27(6): 412–416. doi: 10.5455/msm.2015.27.412-416
  29. ↑ Religiosity and perceived emotional intelligence among Christians, Personality and Individual Differences 41(3):479-490 · August 2006, DOI: 10.1016/j.paid.2006.01.016
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